The following information will be helpful in creating the best possible experience for you while visiting the site. You can also contact us at any time by submitting an inquiry on our website twaphoto.com or calling us at 630-271-1737 × 2
Why is there an Email Log-In Requirement?
Everyone will use their own personal email address to log-in to an event to view and purchase images. By using your personal email, this will save any “favorited” images or items you’ve added to your cart.
What is Masterpiece editing?
A Masterpiece print undergoes the full gamut of artistic care, resulting in a gallery quality image. Enhancements include retouching, blemish removal, tonal adjustments, sharpening, texturizing, dodging and burning, etc. Click HERE to view a before and after sample of our Masterpiece editing.
Can I use Gift Cards or Gift Certificates?
Prepaid, Gift Cards and Gift Certificates are not accepted due to our card verification system. We highly advise that you do not even attempt to use a Prepaid or Gift Card, as any attempt to use this type of card to pay for your order will (1) be declined, and (2) attempted amounts of funds being authorized will be frozen on the card, even if it gets declined.
When can I expect my order?
Once you click Send Order a small confirmation window will appear showing the amount that will be authorized and charged to your credit card. Once your order has been successfully placed, a receipt is immediately generated. Do not hit your browser’s back button! If you would like to view the event again, use the link to return to the event. An email confirmation is sent within one minute. You can expect delivery of your custom order within 1-2 weeks.
What is the difference between a Media Ready and HiRes file?
Media res files are media ready files that are optimized so you can easily share your images online. These are for personal, non-commercial use only. The files are not able to be printed.
HiRes files are meant to be printed and displayed and are much larger in file size. These do not contain our studio logo on them and are designated for personal, non-commercial use.
Will my image crop even though I didn’t customize the crop before placing my order?
Photographic prints come in many standard sizes. All images are created by the camera at a 2:3 ratio (just like a 4×6 print), many print sizes do not have a 2:3 ratio.
What is Your Return Policy?
All orders placed are considered custom per your specifications. Once you submit your order, all sales are final and may not be changed or returned for a refund. However, there is a ten (10) day period from the delivery date to notify the Studio directly if the order is incorrect or damaged by the delivery service.